Before you book
Private transfer FAQs
Straight answers about service areas, luggage, checkpoints, quotation, late-night travel and pickup arrangements.
FAQ
Private transfer FAQs
Will I stay in the same vehicle?
The service is planned as a point-to-point private transfer. Actual checkpoint procedures and any required arrangements are confirmed against current policy, passenger documents and the route.
Can I enquire for a late-night or early journey?
Journey enquiries are accepted 24 hours a day. Late-night, early, holiday and urgent journeys remain subject to route and vehicle confirmation.
Is the quotation all-inclusive?
The team confirms the quotation and included items against the route, time, stops and luggage. Any additional arrangement should be stated before booking confirmation.
How many people can an Alphard carry?
Capacity depends on passengers, child seats and luggage volume together. Share the complete passenger and luggage details when enquiring.
Do you serve airports and rail stations?
Yes. Share the flight or train number, arrival time, terminal or station and final destination.
Which languages can the driver use?
The team can communicate in Mandarin and Cantonese. Ask about any additional language need during the enquiry.
Which checkpoint will be used?
It is confirmed from the pickup, destination, current procedures, vehicle permission and conditions. The website does not promise one fixed checkpoint.
How early should I book?
Earlier details make vehicle confirmation easier. Last-minute requests can still be checked but remain subject to availability.
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Tell us where you are starting and where you need to go.
Share the date, time, passenger and luggage details so the team can confirm the route and vehicle arrangement.